Customer Support Manager for Call Centre
Creatunity LLC Dallas
Manage and lead the call centre team to ensure optimal performance, providing coaching and training as necessary.
- Monitor and analyze call centre performance metrics and identify areas for improvement.
- Develop and implement policies and procedures to optimize call centre operations, ensuring that customer service standards are met.
- Liaise with other departments to ensure timely and effective resolution of customer inquiries and complaints.
- Schedule and assign tasks to ensure optimal use of resources.
- Develop and maintain positive relationships with customers.
- Maintain and update call centre databases and systems.
- At least 5 years of progressive experience in a call centre management role.
- Bachelors degree in Business Administration or related field.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills.
- Knowledge of call centre technology and experience in implementing call centre systems.
- Quarterly Performance Bonus
- Monthly Performance Bonus
- 13th Month Pay
- Health Insurance Reimbursement
- WFH Upgrade Allowance
- 15 Days Paid Time-Off
- 6 Company Wide Holidays
- 6 Country Holidays
- 100% Fully Remote
- 9 AM-5 PM CST
Robert HalfMesquite, 20 mi from Dallas
We are offering a direct hire/permanent employment opportunity for a Customer Service Manager in Mesquite, Texas. In this role, you will be tasked with a variety of responsibilities that aim to maintain customer satisfaction and improve...
Plano, 6 mi from Dallas
Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.
Under the direction of the Customer Service Manager/ Director, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy...
Superior Contracting & MaintenanceDallas
Superior Contracting & Maintenance is currently seeking a skilled deck carpenter to join our team. As a reputable property management company, we specialize in providing comprehensive maintenance services to our clients. The deck carpenter will be...