Service Coordinator
Robert Half Rochester
Hannah Savage with Robert Half is offering an exciting opportunity for a Service Coordinator in Rochester, New York. As a Service Coordinator, you will be primarily responsible for a variety of tasks including managing service calls, coordinating service scheduling, and maintaining up-to-date customer records.
Your role is crucial in the smooth operation of our customer service department and ensuring customer satisfaction.
Responsibilities:
- Efficiently handle incoming service calls via telephone and email, providing top-notch customer service.
- Prepare necessary acknowledgments and quotations related to equipment receipt and technical services.
- Proactively manage the service calendar and support supervisors in planning service schedules.
- Ensure timely creation of job folders and maintain proper documentation.
- Carry out service order entry, along with related functions such as parts purchasing.
- Dispatch and collect electronic work tickets from field service personnel.
- Prepare detailed inspection and repair reports post-service.
- Organize hotel accommodations for overnight travel when necessary.
- Process service jobs and warranty claims and manage their invoicing.
- Maintain a well-organized filing system for both paper and electronic service records.
- Facilitate credit card purchases and submit receipts to the accounting department.
- Oversee the calibration process for measuring tools and test equipment.
- Provide technical support over the phone to customers and coworkers.
- Address customer concerns and complaints, working towards effective resolutions.
- Perform other duties as assigned, in line with the role of a Service Coordinator.
- Minimum of 2 years experience in a similar role
- Proficiency in customer service and administrative assistance
- Experience in performing receptionist duties
- Knowledge of job scheduling
- Ability to handle customer invoices
- Strong interpersonal and communication skills
- Proven ability to multitask and manage time effectively
- Proficient in using Microsoft Office Suite and other relevant software
- High school diploma or equivalent; higher degree from a recognized institution is a plus
- Ability to work independently and within a team
- High level of accuracy and attention to detail
- Excellent problem-solving skills
- Ability to maintain confidentiality of sensitive information
- Strong organizational skills and ability to prioritize tasks effectively
- Detail oriented attitude and appearance.
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