Customer Service Representative
This is a permanent opportunity, full time, MF 8-5pm. Please email your resume to lauren.bash@randstadusa.com to schedule an interview to go over your experience!
salary: $58,000 - $58,240 per yearshift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
Receives requests from customers by telephone or email, analyzes requests, providesinformation requested or ascertains who can best provide the information, and routes the
requests to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Supports Sales Region and provides samples for sales reps.
Maintains liaison with other departments for order completion.
Enters sales orders into the system, contacts customers to ascertain data omitted onorders, resolves customer questions related to orders, provides price quotations, and
traces the status of orders.
Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar dataas required.
Contacts customers on status of orders and advises customers of schedule dates andchanges.
Build sustainable relationships with assigned customers, working to meet their specificneeds and recommend process changes to do so accordingly.
Skills- Problem Solving
- Customer Service
- Communication
- Planning
- Organization
- Follow-up
- Active Listening
- Telephone Etiquette
- Call Center Support
- Client Service
- Customer Relations
- Customer support
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.