GSOC Supervisor - Tesla Motors
Security Operations Center (SOC) Supervisor is responsible for leading the Security Operations Center. They will support and implement the team’s operational protocols, crisis management initiatives, and processes. They will help define and drive team performance metrics ensuring execution of operational excellence.
Serving their team of direct reports, when necessary, they will support monitoring, tracking, and coordinating response to all incidents in a fast-paced, agile environment. They assess, troubleshoot, and triage inbound emergency and routine calls for service.
Reporting to a Sr. Security Manager, this role will be based in Fremont, CA. The ideal candidate thrives in a fast-paced environment, has a bias for action, is trustworthy, and consistently demonstrates excellence in a customer focused security services environment.
- Lead and manage SOC operational execution, strategy, training and team development
- Drive digital/business transformation by identifying and supporting adoption of new technologies and tools
- Develop and communicate meaningful metrics to enhance operational execution. Improve capability of threat analysis and reporting operations
- Establish and maintain a deep understanding of operational risks and drive the response process to minimize the impact of these risks
- Develop, implement, and periodically re-evaluate policies and procedures for the SOC
- Influence and improve upon existing processes through innovation and operational change
- Engage with cross-functional teams to evaluate program effectiveness and ability to meet stakeholder needs
- 4+ years of experience leading teams in corporate security, emergency management, military, or law enforcement
- 2+ years experience inside an established security operations center or GSOC environment
- Working knowledge of camera analytics, alarms, and access control security systems and technology
- Working knowledge of access control security systems and technology
- Ability to manage stress and respond quickly to security, safety, and sensitive situations
- Availability to work evenings and weekends as needed