Program Manager, Rollout and Refresh

Overview:

The Program Manager oversees the full project lifecycle—from planning and scheduling through execution, vendor negotiations, and final close-out—ensuring adherence to company policies and quality standards.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
• Per diems available when traveling

From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

The base salary range for this position is $60,000 to $75,000 annually, commensurate with experience and qualifications.

Responsibilities:

Project Planning & Execution:

• Develop and manage multiple project schedules, resources, and budgets to meet agreed-upon timelines and financial targets.
• Coordinate with field superintendents to create accurate project timelines and handle on-site issues as they arise.
• Utilize project management software to track job costs, materials, and labor, ensuring data is up-to-date and accessible.

Documentation & Billing:

• Prepare and manage documentation related to purchase orders, change orders, and close-out packages.
• Ensure timely, accurate project close-outs and submit all required documents to customers promptly.

Stakeholder Communication & Relationship Management:

• Maintain consistent, professional communication with customers, internal teams, subcontractors, vendors, and suppliers.
• Build and maintain strong customer relationships, conducting quarterly customer meetings for feedback and lessons learned.
• Provide weekly project status updates to the Director and VP of Construction, including financials, schedule, risks, and opportunities.

Contractor & Vendor Coordination:

• Read and interpret construction drawings and specifications, ensuring project compliance with design intent and standards.
• Negotiate contracts and pricing with subcontractors and suppliers to achieve cost-effective project solutions.
• Oversee superintendents and subcontractors, ensuring proper scheduling, staffing, and task completion across multiple, simultaneous projects.

Quality & Compliance:

• Adhere to company policies and procedures, ensuring worker safety, compliance with regulations, and maintenance of quality standards.
• Identify areas for process improvement and implement changes to enhance project efficiency and customer satisfaction.

Additional Responsibilities:

• Collaborate with team members to address cost-effective solutions and continually improve project delivery processes.
• Maintain open communication with superintendents regarding project updates, resource needs, and potential issues, ensuring timely resolutions.
• Ensure accurate and complete project documentation is delivered to customers, including purchase orders, change orders, and close-out materials.

Qualifications:

Skills & Competencies:

• Proficiency in Microsoft Office and project management tracking software.
• Strong organizational and multitasking abilities, capable of managing complex schedules and budgets simultaneously.
• Excellent communication and interpersonal skills, with proven experience interfacing with customers, project management, sales, finance/accounting, and MIS teams.
• Ability to solve problems creatively, think strategically, and adapt to changing conditions.

Education & Experience:

• Bachelor’s degree in Construction Management, Business, or a related field; or equivalent education and/or experience.
• 3-5 years of project management experience with a general contractor, ideally in retail construction remodeling or tenant improvement projects.
• Familiarity with construction processes, industry standards, and best practices preferred.

Year 1 Goals:

• Within 90 days: Attain a thorough understanding and proficiency in company systems, policies, and procedures.
• Within the first year: Demonstrate the ability to independently manage projects, ensuring timely completion and budget adherence.

Working Conditions:

• Typical work hours are Monday through Friday, 8am-5pm; must be available to respond to calls or emails before/after typical hours and on weekends as needed (potentially 50+ hour weeks).
• Willingness to travel up to 25% for site visits, client meetings, or vendor negotiations.

eeo/mfdv