Front Desk Agent

Overview:

The Full-Time Front Desk Agent is responsible for providing exceptional guest service by handling check-ins, check-outs, and concierge services while assisting with bell services and shuttle transportation as needed. Reporting to the Front Office Manager, this role ensures smooth front desk operations while delivering a luxury-level hospitality experience.

Job Specifications:

Pay Rate: $13.50 - $15.00/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Pay and Benefits: Comprehensive health insurance, retirement plans, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Dynamic Work Environment: Work in a scenic resort setting with a focus on quality and efficiency.
• Career Growth: Opportunities for professional development and advancement in hospitality industry.

Responsibilities:

• Greet guests warmly and provide efficient check-in and check-out services.
• Assist with bell services, including luggage handling and room escorting.
• Provide concierge services, making recommendations and assisting with reservations for dining, activities, and excursions.
• Operate the resort shuttle, safely transporting guests within the property and to designated locations.
• Answer guest inquiries via phone, email, and in person, ensuring prompt and professional service.
• Process payments, room charges, and handle guest accounts with accuracy.
• Communicate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently.
• Resolve guest concerns with professionalism and follow up to ensure satisfaction.
• Maintain an organized and welcoming front desk and lobby area.
• Support group arrivals and departures, coordinating logistics with various departments.

Qualifications:

• Previous experience in hospitality, front desk, customer service, or concierge services preferred.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with hotel property management systems (PMS), reservations software, and POS systems preferred.
• Strong communication and interpersonal skills with a guest-first attitude.
• Valid Utah driver’s license with an acceptable driving record required for shuttle operation.
• Ability to stand for extended periods and lift up to 50 lbs when assisting with luggage.
• Flexible availability, including evenings, weekends, and holidays.