Housekeeping Supervisor

Housekeeping Supervisor

Full-Time / Hourly

Job Summary

Coordinate and supervise the cleaning of offices, guest rooms, and public areas according to hotel standards. Ensure that all staff are properly trained and have the necessary tools and equipment to effectively carry out their respective tasks.

Main responsibilities:

• Perform opening and closing procedures when scheduled for shift changes according to hotel policies and procedures.
• Conduct pre-shift meetings with all staff at the start of each shift and provide training sessions as needed.
• Record requests, assign tasks to the appropriate staff, and follow up to ensure task completion using HotSos.
• Follow and ensure compliance with all hotel key control procedures.
• Inspect the storage area, the housekeeper's carts, and cleaning products and amenities.
• Perform daily inspections of offices, public areas, guest rooms, and back-of-house areas. Record the results of inspections and review the written inspection sheet with staff members.
• Review the department staff's performance for adherence to safety codes.
• Report necessary repairs in offices, public areas, and guest suites immediately to HotSos.
• Conduct monthly evaluations of employees who need re-training and provide daily/weekly follow-up on action plan items.
• Conduct regular inventories of department items and prepare timely supply requests to ensure that supplies are always at the appropriate levels.
• Maintain proper condition of inventories.
• Control expenses and minimize waste in all areas of the department.
• Identify and explain room features to employees.
• Enforce and ensure compliance with lost and found procedures. Report and return all lost and found items.
• Assist in deep cleaning projects. Must be able to operate floor care and carpet equipment.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Observe all relevant risk assessments for any work performed.
• Observe all OSHA regulations for any chemicals used.
• Maintain full knowledge of systems and manual systems.
• Respect any confidential information received regarding guests, staff, and management. Maintain confidentiality of proprietary information.
• Anticipate guests' needs; respond promptly and acknowledge guests even when busy.
• Follow all company policies and procedures and report accidents, injuries, and unsafe working conditions to the director and/or manager.
• Speak with others using clear and professional language and answer phones and radios using appropriate etiquette.
• Maintain positive relationships with guests.
• Execute all instructions and tasks assigned by the immediate supervisor, as well as any additional responsibilities required by the position.

Minimum requirements of the position:

• University degree.
• Minimum of 1 year of experience.
• Flexible schedule (available to work overtime, daytime and nighttime shifts, holidays, and weekends).
• Proficiency in English and Spanish.
• Previous supervisory experience.
• Customer Service oriented.
• Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.

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