Customer Service Representative

We are offering a contract for a Customer Service Representative position in Pasadena, California. This role is centered around the logistics industry and tasks will be performed onsite. The Customer Service Representative's role will primarily involve handling customer orders, order entry, and providing relevant product information to assist customers.

• Accurately process customer orders received through various channels including phone, mail, fax, or email.
• Maintain a clear record of customer interactions, transactions, comments, and complaints to ensure effective customer service.
• Proactively provide customers with pertinent information such as unit prices, shipping dates, anticipated delays, and any other necessary details.
• Collaborate with the warehouse and shipping departments to manage large or unusual orders and ensure all orders are delivered by the specified dates.
• Develop new business opportunities and drive sales by equipping existing customers with detailed product information to aid their purchasing decisions.
• Prepare and present proposals to existing customers in order to maintain and expand business relationships.
• Utilize your intermediate computer skills and proficiency in Microsoft Office to effectively manage tasks and maintain customer data.
• Utilize your effective communication skills to build and maintain customer relationships.
• At least 1 year of experience in a Customer Service Representative role or similar
• Proficiency in customer service, with a proven track record of maintaining customer satisfaction
• Strong communication skills, with the ability to effectively communicate with customers and team members
• Experience with computer data entry, demonstrating accuracy and attention to detail
• Intermediate level of computer skills, including proficiency in relevant software
• Knowledge or experience in the logistics industry is advantageous
• Ability to efficiently handle customer inquiries and complaints
• Demonstrated problem-solving skills, with the ability to think quickly and adapt to changing situations
• High level of patience, empathy, and understanding when dealing with customer concerns
• Ability to work in a team environment, contributing to a positive and supportive workplace culture.