View Jobs Description

Service Request Team Member

DEEM is currently seeking Service Request Team Members. Our ideal candidate will have a strong phone customer service and dispatching experience. The ideal candidate will be flexible and easily able to work within a team, able to work in a fast paced environment and where quality and high achievement levels are important.

We have two available positions, one working 2nd shift and one working 3rd shift.

2nd Shift:

• Week 1: Monday, Wednesday, Thursday, Friday: 10am - 8: 30pm
• Week 2: Wednesday, Thursday, Saturday, Sunday: 10am - 8: 30pm

3rd Shift:

• Week 1: Monday – Sunday, every other week 9pm to 7:30am
• Week 2: Off

DEEM, LLC is a commercial mechanical and electrical company offering HVAC, Plumbing, Electrical, Refrigeration, Industrial Piping, Building Automation, and Sheet Metal Installation and services. We are centrally located in Indianapolis, Indiana with satellite offices throughout the Midwest down to the southeastern United States.

Knowledge, Skills and Abilities:

• Experience in customer service / dispatching desired
• Answer customer and technician calls
• Input / record customer service calls via phone and email
• Responsible for dispatching on call service technicians
• Responsible for entering service work order notes

Minimum Requirements:

• Ability to communicate effectively with customers
• Excellent computer skills, especially in Microsoft excel
• Demonstrated ability to manage multiple requirements
• Strong Data Entry Skills

Desired Requirements:

• Bachelor’s Degree in relative focus preferred
• Experience in commercial HVAC Billing and Quoting

Benefits:

• Medical / Dental / Vision Insurance
• Accident and Critical Illness Insurance
• Paid Vacation (PTO - up to 3 weeks, based on number of years of industry field experience)
• Six paid Holidays
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401k with generous company match

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Experience:

• customer service: 2 years (Required)

Ability to Relocate:

• Fishers, IN 46037: Relocate before starting work (Required)

Work Location: In person