IT Operations Project Manager

This includes managing the complete cycle of technology projects, changes to Enterprise Applications, and initiatives that support IT Security, Network, and Systems Infrastructure. You will also be in charge of managing improvement projects for IT Operations processes and procedures.

Responsibilities:

• Responsible for managing projects under the IT Operations & Services Portfolio, which includes Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations.
• Oversee the refinement of the IT Operations Change Management Process in collaboration with IT teams.
• Execute project planning to meet department needs, document and communicate project statuses, and risks accurately.
• Work closely with IT Analysts, Support Technicians, System/Network Administrator, IT Management, and internal stakeholders to drive change and process.
• Act as a liaison between IT Operations and project stakeholders in Software Development and Corporate departments.
• Manage process improvement projects for IT Operations, including documenting standard operating procedures, developing cross-department procedures with corporate departments, and infrastructure change management standards.
• Collaborate with the IT Operations leadership team to facilitate meetings that support the IT Operations and Services Portfolio Management.
• Work with third parties to evaluate vendor contracts and facilitate the onboarding of contractors for projects.
• Facilitate annual planning activities supporting Technology.
• Develop backlog and roadmaps based on IT priorities and resources.
• Transition from Project Close to Operational in collaboration with IT Operations teams.
• Roll out IT Operations Change Management Project Templates.
• Analyze project delivery performance metrics, develop KPIs, and project.
• Discover end user IT needs and communicate with IT management on visions, solutions, and.
• Support the IT Operations and Services Management team in building and maintaining a scalable IT support system.
• Recommend technology strategies, policies, and procedures in line with industry.
• Maintain detail-oriented and technical knowledge by attending educational workshops, reviewing detail-oriented publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in detail-oriented societies. • Minimum of 7 years of experience in an IT Operations Project Manager role or similar.
• Proficiency in Cloud Technologies.
• Familiarity with Content Management System (CMS).
• Proven experience in Contract Management.
• Skilled in Microsoft tools and platforms, specifically Microsoft Azure.
• Experience in Agile Scrum methodologies.
• Ability to conduct Auditing procedures.
• Knowledge of Best Practices within IT operations.
• Proficient in Change Management procedures.
• Coding skills are a necessity for this role.
• Experience working with Microsoft SharePoint.
• Familiarity with Enterprise Applications.
• Ability to develop and implement Technology Strategy.
• Experience in devising and executing Transformation strategies.
• Proven track record in designing and implementing Migration Strategies.
• Demonstrable experience in creating Network strategies.