Medical Front Desk Coordinator

You will be the first point of contact for patients, responsible for creating a welcoming and efficient experience while ensuring smooth administrative operations at the front desk.

• Patient Interaction: Greet patients warmly and manage check-ins/check-outs to provide an exceptional experience.
• Scheduling: Utilize Epic EMR to schedule and update patient appointments efficiently.
• Insurance Verification: Verify patient insurance coverage, eligibility, co-pays, and deductibles prior to appointments.
• Records Management: Use Epic to maintain accurate patient records, update demographics, and ensure data is compliant with HIPAA regulations.
• Billing Support: Assist with collecting payments, explaining billing information, and addressing insurance-related questions.
• Communication: Answer phone calls professionally, responding to patient inquiries or directing them to the appropriate department.
• Collaboration: Work closely with medical staff, billing departments, and other team members to ensure operational efficiency.
• Administrative Duties: Handle general front desk tasks, such as managing emails, maintaining the office’s cleanliness, and ordering supplies.

• High school diploma or equivalent required; Associate’s degree in healthcare administration or related field preferred.
• 2+ years of experience as a Front Desk Coordinator in a medical or clinical setting.
• Proficiency with Epic EMR software is required.
• Strong knowledge of insurance verification processes, including understanding Explanation of Benefits (EOBs), prior authorizations, co-pays, and deductibles.
• Knowledge of medical terminology and familiarity with HIPAA regulations.
• Excellent organizational, multitasking, and communication skills.
• Strong attention to detail and ability to prioritize tasks effectively in a fast-paced environment.