Health Customer Engagement Manager

You are…

As a member of Accenture’s healthcare team, you’ll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you’ll deliver leading edge Customer Engagement strategy and operations capabilities to our healthcare clients.

As a Health Customer Engagement Manager, your primary responsibilities will include:

• Leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation.
• Coaching junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships
• Managing key client stakeholder relationships and communications at the workstream level throughout the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change.
• Leading components of consulting transformation work, including: assessments, business case and roadmap development, operating model and business process design, use case / business requirement development, and complex implementation efforts.
• Working with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture’s health consumer experience business.

• Innovate every day. Be at the forefront of designing and delivering customer engagement solutions that push boundaries and create new opportunities for our clients.
• Lead with the industry’s best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
• Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. Access learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring when you need it.