Billing Clerk

This role offers a long term contract employment opportunity.

• Accurately process customer credit applications related to utilities
• Handle research and preparation of customer accounts for utility billing
• Ensure quality control from a billing perspective on all rate changes
• Manage meter inventory, including meter sets, removals, and exchanges
• Assist in resolving customer service representatives' account inquiries when necessary
• Confirm the accuracy of meter reads imported to the billing system
• Generate appropriate batches for each billing cycle as needed
• Regularly review and update any billing exceptions
• Analyze completed service orders and billing system records to ensure correct charges are applied
• Provide clear explanations to customers about monthly billing methodologies, rates, fees, account charges, and payment options
• Calculate rates and make necessary adjustments for service transfers, initial or final bills, rate changes, and all fees
• Contribute to the creation and updating of Standard Operating & Billing Procedures
• Monitor all billing functions to ensure prompt and accurate updates
• Troubleshoot any issues with AMI meter reading exceptions and create proper service orders for specific repairs needed in the field. • Proficient in handling billing procedures and familiar with standard concepts, practices, and procedures within the energy/natural resources industry.
• Experience with utilities, including the ability to understand and manage utility bills.
• Exceptional customer service skills, with the ability to handle inquiries and complaints professionally and effectively.
• Ability to adapt to rate changes, with a strong understanding of the impact on billing procedures and customer communications.
• Proven ability to work accurately with numbers, with great attention to detail.
• Proficient in using billing software and other related computer applications.
• Strong organizational skills, with the ability to manage a high volume of accounts and maintain accurate records.
• Ability to work independently, as well as collaboratively as part of a team.
• Good problem-solving skills, with the ability to identify billing discrepancies and resolve them promptly.
• Excellent communication skills, both written and verbal, to effectively communicate with customers and team members.
• High school diploma or equivalent, with previous experience in a billing clerk role being a significant advantage.