IT Customer Service Representative - Detroit - RRN00012666/5491535

apartmentAccenture placeDetroit calendar_month 

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com.

You Are:

The IO Accenture Unit Project is seeking an Entry Level IT Customer Service Representative to provide technical support to customers. The project is a part of the Information Technology Operations job family group.

Responsibilities As an Entry Level IT Customer Service Representative, you will be responsible for the below:

  • Provide technical support to customers using your expertise in Customer Technical Support.
  • Troubleshoot and resolve customer issues, document customer interactions, and escalate issues as necessary.
  • Ensure customer satisfaction by providing timely and effective solutions.
  • Collaborate with cross functional teams to resolve complex customer issues.
  • Maintain a high level of proficiency in Customer Technical Support and stay up to date with the latest industry trends and technologies.
  • Role to be performed onsite at the Accenture Detroit Corporate Office.
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