Robert Half - Desktop Support Analyst

This role is essential in ensuring smooth IT operations within our organization.

• Efficiently handle IT support tickets through our Service Desk ticketing system and ensure they are addressed in a timely manner.
• Prepare and deploy computers and phones for internal moves, along with maintaining video conference rooms.
• Modify local and remote workstation configurations, utilities, and software default settings as needed.
• Proactively monitor and manage hardware inventory and e-waste disposal.
• Provide swift and effective IT support to resolve issues and minimize downtime.
• Document procedures and solutions for client-based issues.
• Participate in special projects as needed to support the wider IT team.
• Use your skills in Directory Services and Windows 10 to troubleshoot and resolve issues. • Proficiency in Active Directory administration is mandatory
• Comprehensive knowledge of Microsoft Windows 10 is required
• Experience in troubleshooting and resolving hardware and software issues
• Ability to provide technical support for both hardware and software issues our users encounter
• Must possess excellent problem-solving skills
• Experience managing and monitoring internal assets to ensure accurate inventory records
• Strong understanding of computer systems, mobile devices, and other tech products
• Ability to manage and prioritize multiple open cases at one time
• Excellent written and verbal communication skills to effectively interact with all levels of an organization
• Strong customer service skills for direct user interaction
• Ability to work under pressure and maintain a detail oriented demeanor
• Must be able to work independently or as part of a team
• Flexibility to work in shifts or on-call as required
• Relevant certifications in IT, Computer Science, or a related field are preferable