Account Manager - New Brunswick

Client Success Manager (Account Manager)

Job description

(link removed) is the Technology partner for growing to midsize organizations. We are seeking an energetic, highly motivated, business, and technically savvy customer focused Account Manager. A Dedicated growth and solutions specialist that takes pride in their work and looks to WOW the customer with every interaction.

We are looking for an Account Manager who has prior experience working with and supporting Senior Executives and VIP users within an organization. The Account Manager would be responsible for building and maintaining relationships with assigned clients or customers, meeting measured growth goals, and overall client satisfaction.

Ideal candidates would have a strong background in sales and customer service, with fundamental IT Solution knowledge. Experience in technology accounts would be a plus.

Step into this role and you're joining a company committed to providing a fun and challenging work environment. This is truly a fast-paced company where the business is continually expanding, and that means big things for your career. This position offers the chance to work with some wonderful people on very cutting-edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:

1. Client Relationship Management:

1. Build and maintain strong, long-lasting client relationships.
2. Understand the client's business needs and objectives.
3. Act as the main point of contact between the client and the company.

1. Account Growth:

1. Identify opportunities for account growth and upselling.
2. Develop strategies to increase revenue and profitability within existing accounts.
3. Collaborate with internal teams to deliver solutions that meet client needs.

1. Communication:

1. Clearly communicate the progress of account initiatives to internal and external stakeholders.
2. Resolve any issues or conflicts that may arise with clients.
3. Provide regular updates on account status and performance.

1. Strategic Planning:

1. Develop account plans and strategies to achieve sales targets and objectives.
2. Collaborate with the sales team to identify and pursue new business opportunities.
3. Stay informed about industry trends and competitor activities.

1. Customer Satisfaction:

1. Ensure customer satisfaction and retention.
2. Address customer concerns and proactively work to prevent issues.
3. Gather feedback from clients to improve products or services.

1. Analysis Trends and Metrics for assigned account and collaborate with internal and external stakeholders to develop plans for improvement and growth.
2. Team Collaboration
3. Documentation
4. Problem-Solving

Desired Experience: Technical Sales Certification desired, If pursuing must be completed within 1 year of employment

Knowledge, Skills and abilities: Ability to provide consistently excellent customer service and professionalism.

Positively represent the company to clients and always provide empathetic and friendly customer service.

Must be able to act and display a sense of urgency as appropriate.

Salary: $44,177.00 - $55,000.00 per year

Benefits: Flexible Holiday Schedule

Vision insurance

Work Location: In person