[ref. d9860817] Healthcare Customer Service Rep - Chicago

Are you passionate about playing a vital role in healthcare operations? Do you have a keen eye for detail and a commitment to accuracy? We're seeking talented individuals like you to join our team! As a Customer Service Representative, you will be working with and providing support to health plan members, providers and/or their representatives.

APPLY TODAY!

education: High School

• Answer and manage inbound calls regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics from customers in a prompt, courteous manner
• Contact referring physicians' offices, members and imaging providers via telephone to communicate authorization approvals, denials and appeals information for a wide range of medical products, while maintaining confidentiality
• Ask appropriate questions and listen actively to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems
• Handle and process customer complaints/grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations

What you'll have:

• High School Diploma
• Cable/Fiber internet and the ability to hardwire is required
• At least 1 year call center experience
• Ability to handle a heavy call volume of 50-100 calls daily
• Demonstrated ability in using computer and Microsoft applications, which includes strong keyboard and navigation skills, ability to type 35 WPM and learn new computer programs
• Analytical skills, excellent verbal, written and interpersonal communication skills
• Detail oriented

Post Training Schedule - Monday-Friday, 10am - 7pm CST, no early shifts available

• Active Listening
• Telephone Etiquette
• Basic Software Skills
• Typing Skills
• Adapting to Change
• Basic Computer Skills
• Call Center
• Call Center Support
• Healthcare
• Medicare/Medicaid

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.