Support Specialist

Purpose/Scope:

The Support Specialist is responsible for providing assistance and support for users, tasks, and projects on the systems team.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Clean up computers; install computer peripherals for users.
• Deliver general support; work on department tasks and projects. Support may include, but is not limited to, supporting department administrative tasks, developing training materials, and conducting user training.
• Responsible for ticket resolution, including delegation and triaging of tickets as needed.
• Conduct system administration as needed, including, but not limited to, user management and system communications.
• Work effectively with vendor teams to support AFT systems. Specific tasks may include, but are not limited to, documentation of requirements and UAT.
• Assist with conducting effective change management.
• Help identify and resolve issues; diagnose problems; facilitate appropriate escalation for timely resolution.
• Walk end users through problem-solving processes.

Requirements

• A minimum of a BA/BS degree is required.
• Demonstrated aptitude for troubleshooting.
• Excellent organizational and problem-solving skills; takes a detail-oriented approach to tasks.
• Ability to effectively present information and communicate complex ideas with technical and non-technical personnel (verbally and in writing).
• Ability to successfully negotiate and collaborate with a wide array of personnel, internally and externally to the organization.
• Knowledge of clinical research operations and workflows.
• Knowledge of ICH GCP and FDA Code of Regulations.
• Ability to successfully work both within a team and independently.
• Demonstrated ability to learn new software quickly.
• Proficient in Microsoft Office and Google suites.
• Ability to travel as needed for conferences, etc.
• Fully COVID-19 Vaccinated

• Degree in a health, science, or information technology major preferred.
• 1-2 years experience in pharmaceutical, academic research organization, clinical research organization, and/or information technology preferred.
• Experience with systems for conducting clinical research.

• 100% Medical Option, Dental & Vision for employee, with 50% spouse and children - begins on the 1st day of employment
• 20 Days PTO, 5 Sick Days & 10 Holidays Off (Already Designated)
• Tuition Reimbursement
• Match 3% of a Simple IRA.
• 50% Transit or Parking paid
• Annual Employee Bonus Program
• Annual Cost of Living Increase