Technician, Clinical Lab

Overview:

Able to work independently in a generalist capacity while adhering to standard lab practices.

Responsibilities:

• As a specialist; performs all routine and other procedures.
• As a float; performs all routine procedures.
• Correct procedures done and 100% accuracy within procedure limits, and turnaround as stated in the procedure manual.
• Sets priorities for the workload to assure that we meet our TAT standards for our ER initiative.

• 100% compliance with QC protocols for running controls and accepting results.
• The supervisor is always notified of out of control, discrepant or unexpected results in a timely manner.
• Records are accurate and up to date.
• 100% compliance with instrument maintenance procedures.

• Participation as instructed by supervisor.
• Able to complete their assignments while closely supervising the trainee.
• Ensures that the department is properly supervised when assigned the responsibilities of the In-Charge CLS.

• Troubleshoots with the help of the hotline.
• Troubleshoots with the instrument manual.
• Able to independently detect and resolve instrument issues.
• Offers to assist in instrument repairs.

• Demonstrates the ability and willingness to perform clerical functions at the reception area.
• Able to log in specimens without errors.
• All tests completed are properly charged.
• Maintains records in he Laboratory accurately and to Joint Commission Standards.
• Able to take the lead in the front office if necessary and manage the staff when in charge.
• Checks in Pathology specimens, corrects any incomplete orders and verifies proper preservatives.

• Familiar with all pertinent computer procedures and contingency procedures.
• Verifies that all assigned work is completed 100% of the time.

• Communicates in a clear, courteous and professional manner.

• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• No more than 2 written substantiated complaints representing a reach of policy, procedure or professional behavior since last evaluation.
• Demonstrates the philosophy of team concept.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Attends 75% of staff meetings or reads and initials minutes.
• Completes assigned work within shift.

• As observed by representatives of management, all interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.

• Completes annual safety updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 100% of in-service programs.
• Maintains licensure/certification as appropriate.
• Attends 75% of staff meetings or reads and initials minutes.
• Keeps up with reading memos without reminders.
• Does continuing education programs on time and with good test scores.

• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers".
• Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement.
• Develops innovative solutions to departmental problems.
• Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital.
• Maximizes efficiency in all departmental operations.
• Measures progress against quality goals.

Qualifications:

• Minimum Education: Bachelor's Degree in Sciences with Medical Technology Internship
• Minimum Experience: 2 years acute hospital experience preferred
• Required Certification/Registration: CA Licensed Clinical Laboratory Scientist, ASCP Certification preferred