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Front Desk Associate

Child's Play Therapy Center is a pediatric private practice in Birmingham and Huntsville, AL providing Speech Therapy, Occupational Therapy, Physical Therapy, and counseling services to children ages 0-18. Started in 2007 by Occupational Therapist Kerri Bailey and Speech Pathologist Deborah Boswell, the company was founded on years of combined clinical experience and a strong desire to provide the best client experience possible.

The mission of Child’s Play Therapy Center is to provide the highest quality therapy services in an environment that is compassionate, respectful, and supportive to our clients and their families, enabling each child to reach his/her full potential.

Our mission is to get top quality care to more clients and patients, while creating an exceptional environment for clinicians. We provide management and financial resources to support growing pediatric therapy clinics, and to expand access to client and patient care.

If you have excellent communication skills, a welcoming demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Ensure a warm and welcoming environment for all clients, fostering a friendly and professional atmosphere.
• Oversee efficient and accurate check-in and check-out processes, ensuring team adherence to standards.
• Manage phone communications, ensuring inquiries are addressed promptly and effectively.
• Address and resolve guest complaints or concerns with a high level of professionalism and empathy.
• Maintain and supervise the cleanliness and organization of the front desk area.
• Oversee payment processing and record-keeping, ensuring accuracy and compliance with company policies.
• Collaborate closely with the billing team to ensure seamless communication and efficient financial processes.
• Attend daily administrative meetings and weekly staff meetings to stay informed and contribute to clinic-wide initiatives.
• Keep track of office supplies and reorder as needed, ensuring a well-stocked and organized work environment. Coordinate building maintenance and communicate with cleaning companies for a clean and safe facility.
• Provide administrative coverage when needed, ensuring continuity of essential functions.
• Lead administrative teams at the location to achieve company operational KPIs, and provide reports as necessary.

• 3 years Previous experience as a front desk agent or in a similar customer service role is preferred
• Familiarity with medical or dental receptionist duties is a plus
• Excellent phone etiquette and strong communication skills
• Ability to transcribe messages accurately
• Proficient in using Microsoft Office or similar office software
• Strong organizational skills with the ability to multitask effectively
• Experience in office management or administrative support is beneficial

• Competitive pay based on experience
• Opportunities for career advancement within the healthcare industry
• A supportive work environment with a collaborative team

If you are enthusiastic about providing exceptional customer service and have the skills required for this position, we encourage you to apply. We look forward to reviewing your application!

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Healthcare: 3 years (Required)

Ability to Commute:

• Birmingham, AL (Required)

Ability to Relocate:

• Birmingham, AL: Relocate before starting work (Required)

Work Location: In person