Systems Analyst 3 - SA 24-18065

Work Arrangement: Telework (Remote)

Job Description:

We are seeking an experienced Systems Analyst to oversee data center services providers and manage critical infrastructure operations in a 24/7 environment. The ideal candidate will have a strong background in overseeing and maintaining infrastructure, security, and operations for data centers, as well as experience in managing teams and collaborating with service providers.

Key Responsibilities:

• Oversee data center services providers for compute and storage, ensuring they support 24/7 environments. Manage infrastructure and operations resources effectively.
• Set goals and objectives for maintaining infrastructure, security, and operations in line with business needs.
• Lead technical implementation efforts, managing the scheduling of tasks, assessing problems, and communicating updates to management. Ensure infrastructure changes are properly overseen.
• Provide high-level technical expertise and a comprehensive understanding of data center operations to support critical functions.
• Lead, plan, and assign work for teams supporting server support, physical databases, and applications.
• Assist the IT manager with the oversight of two data center service providers responsible for computing, security, and storage components.
• Collaborate with data center service providers and systems architects to develop a technology roadmap and set strategic paths for infrastructure and operations.
• Oversee environment expansion, migrations, and modernizations for storage, compute, network, and application systems. Stay current with industry trends, particularly in cloud technologies, and integrate this knowledge into internal systems.
• Lead and manage multiple audits annually. Take charge of major operations projects, including data center hardware migrations and software upgrades.
• Review legislative and business requirements for impact on TIERS (Texas Integrated Eligibility Redesign System) and participate in change control activities.
• Review and approve operations documentation, including the security plan, disaster recovery plan, operational procedures, and monthly maintenance plan.
• Provide technical expertise as a member of the operations management team, contributing to ecosystem changes such as new technology designs, security events, and root cause analyses of severe events.
• Provide 24/7 on-call support as needed.

Required Qualifications:

• A minimum of 8 years of experience overseeing data center services providers for compute and storage in 24/7 environments.
• At least 8 years of experience establishing goals and objectives for maintaining infrastructure, security, and operations.
• Strong technical implementation experience, including problem assessment, scheduling, and managing infrastructure changes.
• In-depth knowledge of data center operations and a comprehensive understanding of supporting critical functions.
• Proven experience leading and managing server support, physical database, and application teams.
• Experience working closely with data center service providers and systems architects to develop technology roadmaps and strategies.
• Proven expertise in overseeing environment expansion, migrations, and modernizations for storage, compute, network, and application systems.
• Ability to stay current with industry trends, particularly regarding cloud technologies, and apply this knowledge to internal systems.
• Experience managing audits and leading major operations projects, including hardware and software upgrades.
• Ability to review and approve critical operations documentation, including security plans, disaster recovery plans, operational procedures, and maintenance plans.
• Experience in providing technical expertise and contributing to the analysis of security events and root cause analysis of severe events.
• Proven experience with 24/7 on-call support.

Preferred Qualifications:

• 5 years of experience with DevOps and DevOps tools.
• 4 years of experience delivering technical training in cloud-based technologies.
• 4 years of experience with ITIL and ticketing systems such as Remedy and ServiceNow.
• 3 years of experience managing Archer GRC.