Salesforce Admin/ Business Analyst

This role offers a contract to permanent employment opportunity.

• Carry out system maintenance and configuration tasks such as user setup, roles, profiles, groups, permission sets, complex flows, and validation rules, custom objects, and fields.
• Monitor site metrics, system performance, and user activity, and suggest system enhancements.
• Perform evaluations of new releases and manage the rollout of new functionalities.
• Audit data regularly to identify data integrity issues and/or opportunities for process improvements.
• Create complex reports and dashboards to support the delivery of key business metrics.
• Develop and deliver effective training modules and user guides.
• Collaborate with stakeholders to gather and confirm business requirements.
• Analyze and consolidate information to develop solutions that meet business requirements.
• Provide expert advice on application solutions and support to business users in managing systems and process changes.
• Create test scenarios for applications and enhancements, and facilitate the testing of Salesforce rollouts.
• Interact with third-party vendors and developers where appropriate.
• Research, evaluate, and recommend innovative technologies to support business needs.
• Develop subject matter expertise and capabilities across the business. • Proficiency in Advanced Business Application Programming (ABAP)
• Familiarity with Cloud Technologies
• Expertise in Customer Relationship Management (CRM)
• Experience with Epicor software
• Knowledge of Epicor Enterprise Resource Planning (ERP)
• Ability to conduct AB Testing
• Competence in Business Intelligence (BI)
• Understanding of Business Process Functions
• Capability to create Business Requirement Documents
• Experience in Change Management
• Proficiency in Salesforce Administration
• Strong skills in Business Analysis
• Experience in IT Project Management
• Knowledge of Project Management principles and methodologies