[ref. c21513920] Area Sales Manager

Viceroy Hotels:

Hyatt Centric is built for savvy explorers who want to be tapped into what’s hot, fresh, and exciting wherever they are. The area's main leisure attractions, including the Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach are all within steps of Hyatt Centric Delfina Santa Monica.

Location:

Hyatt Centric Santa Monica

Overview:

Scope of this Position:

This critical role is responsible for soliciting new group accounts, within the designated markets, while also maintaining and nurturing existing relationships, with the objective of meeting, and surpassing, their assigned guest room and food & beverage revenue goals.

The Area Group Sales Manager must possess a dynamic perspective, enabling them to have an overriding drive to exceed client expectations; coupled with the understanding in the importance of prospecting, in order to create new sales opportunities for the hotel.

Duties of this role include the solicitation and contracting of groups and meetings, within their assigned markets. Candidates must possess a high level of maturity and composure, particularly while engaging with hotel clients.

Responsibilities:

Responsibilities include but are not limited to:

• Respond to assigned market leads/inquires within two-hours
• Prepare and submit required reports in a timely manner
• An understanding of both monthly forecasting and the annual budget process
• Have a comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering
• Know meeting room setups and capabilities
• Optimize room rates and rental charges
• Thorough knowledge of sales techniques including closing and negotiating skills
• Ability to work with outside vendors to ensure client satisfaction for all events/groups
• Monitor group room blocks and pick-up
• Lead hotel site inspections and client presentations
• Fields numerous inquiry calls and walk-ins, providing information and availability of facilities
• Book groups and events through phone inquiries, appointments, and marketing
• Continuously design, monitor and regulate the accuracy, consistency, and integrity of all Sales automation technology and record keeping
• Continuously educate all Event Planners on hotel procedures, such as: Meal Guarantees, Set-Up Styles, Payment Terms, All Available Hotel Services, etc
• Know sleeping room configurations and types
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
• Manage existing accounts and follow up with client re-solicitation to capture future business
• Work with other departments within the hotel to provide exceptional service to clients
• Use feedback from client evaluations to improve service and quality
• Participate in required M.O.D. program as scheduled
• Due to the nature of the hospitality industry, he/she may be required to work varying schedules to reflect the business needs of the hotel, guest, or groups based on operational needs
• Allocate time appropriately with an intense focus on sales goals and objectives
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required
• Attend community/social events and industry meetings
• Develop/maintain knowledge of market trends, competition and customers

Qualifications:

Qualified Candidates will possess the following:

Experience: Previous hotel sales experience in a similar hotel environment preferred. 2-4 years of previous sales experience required

The expected pay range for this position is $75,000-$80,000.

If you are interested in working for a company with endless opportunities for advancement and growth, please apply online: www.viceroyhotelsandresorts.com/careers

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE