Loan Services Manager

Overview:

We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

As a Loan Services Manager, you are responsible to provide direct supervision to the Loan Servicing team and providing hands-on support whenever needed. In addition to supervisory duties for the department, this position coordinates team coverage, works to create efficiencies while enhancing procedures, provides support to other departments of the bank to resolve more complex customer issues, and takes on special projects within the department.

Compensation: $75,000-$95,000 annually depending on experience.

This position is located in-office in West Allis, WI.

Responsibilities:

• Manage and monitor the productivity and daily functions of the Loan Servicing team to ensure compliance with Bank policies and regulatory requirements and to maximize operation efficiencies and operational excellence.
• Provide support, assistance, and backup processing for all loan servicing functions including, but not limited to payments, payoffs, line advances, disbursement of loan funds (including construction loans), file maintenance requests, and core system updates.
• Advise the SVP of Loan Operations or other members of the management team on identification and implementation of process flow improvements while considering controls and compliance and ensuring efficient and consistent processes including updating departmental procedures.
• Ability to communicate with bank department managers/officers to promote efficient and correct workflows, establish positive working relationships across the organization.
• Contribute to the development of operational strategic goals and objectives and overall management of the operations department.
• Maintain continuous lines of communication and keep the SVP of Loan Operations informed of critical issues.
• Provide team development and leadership of the Loan Servicing team.
• Promote a culture of high performance and continuous improvement that values a commitment to quality.
• Monitor staff performance, conduct annual performance reviews and administer salary adjustments, develop goals for individuals, assign accountabilities, set objectives and priorities.
• Maintain and demonstrate proficiency with loan servicing core applications.
• Assist with gathering items for Internal Audit request and Compliance requests.
• Stay current on compliance and regulations via participation of internal bank online training and webinars/seminars when appropriate.

Qualifications:

• Previous banking experience required with a minimum of 5+ years of loan servicing experience.
• 5+ years of supervisory experience.
• Strong organizational skills, with the ability to prioritize tasks and maintain accuracy.
• Proficiency in Microsoft Office (Outlook and Excel).
• Excellent communication and customer service skills, with the ability to handle sensitive and time-sensitive information.
• Ability to lift and carry files/boxes weighing 20-25 pounds.

Why Join Us:

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match**
• Up to 20 hours of paid vacation after 3 months
• Full-Time:
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.