Customer Service Representative

This role offers a contract to hire employment opportunity and requires specific skills such as answering inbound calls, data entry, and proficiency in Microsoft Excel and Word.

• Establish and maintain customer accounts in a timely and efficient manner.
• Provide high-quality customer service to ensure client satisfaction.
• Represent client needs and goals within the team, communicating effectively to ensure quality.
• Handle customer orders related to the shipping and receiving of products, liaising with the warehouse to meet shipping deadlines.
• Gain a thorough understanding of the distribution supply chain to assist customers effectively.
• Comply with all directives from the Supervisor, ensuring all client communications, conflict resolution, and compliance on client deliverables are handled professionally.
• Review all major deliverables to ensure quality standards and client expectations are met.
• Assist other Customer Service Representatives to manage workload effectively.
• Enter data in Microsoft Excel, manipulating formulas and functions for reporting.
• Handle email correspondence professionally, ensuring all customer inquiries are resolved in a timely manner. • Proficient in Microsoft Excel and Microsoft Word.
• Experience in data entry and order entry.
• Strong customer service skills, including experience in a call center environment.
• Ability to handle both inbound and outbound calls.
• Experience in responding to customer inquiries through email correspondence.
• Ability to schedule appointments and manage calendars.
• Demonstrated ability to resolve customer complaints and concerns.
• Strong multitasking skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Proven ability to work effectively as part of a team.