Customer Experience Specialist

We are in the search for a dedicated Customer Experience Specialist to join our team in Parsippany, New Jersey. In the Food & Food Processing industry, you will play a crucial role in handling order management and logistics. This role provides a contract to hire employment opportunity where you will be responsible for implementing CSR practices and policies, analyzing performance, and managing customer relationships.

Responsibilities:

• Efficiently process customer orders using SAP Order Management
• Maintain a comprehensive understanding of our customer service practices and policies
• Enhance customer logistics performance and the total cost-to-serve by streamlining order processing
• Handle the complete order processing cycle, including receipt of purchase orders, confirmation of inventory, and delivery dates
• Ensure on-time shipping, delivery, and fill rates to maximize customer satisfaction
• Utilize analytical skills to track efficiency gains of ship with functionality and provide updates to customer service and cross-functional stakeholders
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
• Use Microsoft Excel, SAP, and proprietary systems to track shipments through warehouses and carriers
• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
• Initiate and support continuous process improvement to enhance overall cost-to-serve for key accounts
• Manage returns, credit, and claims processes efficiently, minimizing OS& Ds and customer claims for non-compliance. • Proven experience in a Customer Experience Specialist role or similar within the Food & Food Processing industry.
• Exceptional skills in Analytics to interpret customer data and trends.
• Ability to Track Shipments effectively, ensuring timely delivery and customer satisfaction.
• Experience in handling Purchase Orders, ensuring accuracy and efficiency.
• Proficiency in SAP for managing business operations and customer relations.
• Experience in Order Entry, ensuring accuracy and efficiency in processing customer orders.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Prior experience in the Consumer Packaged Goods (CPG) industry is desirable.
• Excellent communication and interpersonal skills for interacting with customers and resolving their concerns.
• Strong problem-solving skills to handle any customer issues swiftly and effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High level of attention to detail and organizational skills.
• Ability to work collaboratively with a team as well as independently.
• Must possess a customer-centric approach and commitment to delivering exceptional customer service.