Inside Sales Manager

We are currently looking for an Inside Sales Manager to be based in our Alpharetta, Georgia location. In this role, you'll be in charge of a team dedicated to outbound call center sales, focusing on setting appointments and generating leads.

Responsibilities:

• Managing a team of outbound call center representatives, providing mentorship and motivation to meet and exceed appointment-setting goals.
• Tracking key performance metrics such as call volume, conversion rates, and appointment-setting success, and providing regular reports to senior management.
• Developing and implementing training programs for enhancing team performance. This includes onboarding for new hires and ongoing skills development.
• Collaborating with senior leadership to develop and execute strategies aimed at increasing the efficiency and effectiveness of outbound call center operations.
• Ensuring high standards of customer service and compliance with company policies and procedures, conducting regular quality assessments and providing feedback for improvement.
• Identifying and implementing process improvements to streamline operations, reduce costs, and enhance overall productivity.
• Setting clear performance goals and KPIs for the team, monitoring progress and adjusting strategies as needed to achieve objectives.
• Working closely with clients and internal stakeholders to understand their needs and align the call center’s activities with their expectations.
• Proven experience in Inside Sales is a must.
• Extensive knowledge and skills in Sales Management are required.
• Previous experience managing a High Volume Call Center is essential.
• Bachelor's degree in Business Administration or a related field is preferred.
• Strong leadership skills and the ability to motivate a sales team.
• Excellent communication and negotiation skills.
• Proficient in using various CRM software and Microsoft Office Suite.
• Proven ability to meet and exceed sales targets.
• Ability to handle and resolve customer complaints effectively.
• A thorough understanding of the wholesale distribution industry.
• Ability to develop and implement effective sales strategies.
• Strong analytical skills to understand market trends and sales data.
• Exceptional customer service skills.