Ideal Services Supervisor | Full Time
Location:
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description:
To direct and assist guest and employees with communication needs in accordance with Omni standards.
Responsibilities:
- Answer console.
- Direct phone calls to appropriate Personnel.
- Assist all guests and associates.
- Responsible for supervision of Ideal Service Operators.
- Coordinate and assist with Wake-up calls.
- Assist Front Office Management in maintaining consistent standards of guest service
- Resolve difficult or unusual problems arising with guests.
- Encourage and maintain open and clear communication, rapport and cooperation with internal
- Instill in associates the commitment to exceed guest expectations.
- Train and motivate associates to provide services to guests which meet the company’s standards for
- Apprise Front Office Management team of all personnel issues that may affect discipline or retention.
- Act as coach and positive role model for associates and colleagues.
- Attend hotel operational meetings, Rooms departmental meetings, and associate-related events.
- Recommend to the Director of Front Office changes or innovations to practice, procedure and
operation with potential favorable effect on service and quality assurance.
Qualifications:
- Computer skills required.
- Must have the ability to work alone, with others, and remain at work station for entirety of shift.
- Must be able to work a flexible schedule including, weekends and holidays.
- Must have customer service experience with excellent written and especially verbal communication skills.
- Must be able to sit for extended periods of time.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.