Receptionist

We are in search of a Receptionist to become part of our team in the Marketing/PR industry in BROOKLYN, New York. This role offers a short term contract employment opportunity and involves tasks such as processing customer applications, maintaining customer records, and resolving customer inquiries.

• Fielding and routing incoming calls effectively
• Ensuring customer records are kept up-to-date and accurate
• Processing customer applications swiftly and accurately
• Monitoring customer accounts and taking necessary actions
• Responding to and resolving customer inquiries promptly and professionally • Possesses strong communication skills, both written and verbal
• Proficiency in answering inbound calls and managing a multi-line phone system
• Experience in customer service or a similar role in a fast-paced environment
• Familiarity with marketing and PR industry terminology and practices
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite and other office management software
• Ability to multitask and manage time effectively
• Exhibits a detail oriented demeanor and positive attitude
• Experience in handling confidential information responsibly
• Demonstrates strong problem-solving skills
• Ability to work independently and as part of a team
• Must have a high school diploma or equivalent; post-secondary education in Business Administration or related field is a plus
• Familiarity with CRM systems and practices is desirable
• Prior experience as a receptionist in a Marketing or PR firm is an advantage.