Customer Service Representative - Entry Level

We are looking for an enthusiastic Customer Service Representative to join our dynamic event marketing team! In this key role, you’ll be the first point of contact for our customers, ensuring a seamless experience while supporting the success of our marketing events.

Key Responsibilities:

As a Customer Service Representative, your role will involve:

• Engage with customers and deliver prompt, accurate, and friendly responses to inquiries about events, promotions, and services, ensuring a memorable experience.
• Provide detailed information about upcoming events to generate excitement and boost customer participation.
• Handle customer issues with professionalism and empathy, ensuring complete satisfaction and fostering positive relationships.
• Document customer interactions and feedback to continuously improve services and refine event marketing strategies.
• Work alongside marketing, sales, and event teams to deliver seamless and positive customer experiences.
• Follow company guidelines to ensure high-quality, consistent interactions with all customers.

Qualifications:

• Exceptional verbal and written communication skills to effectively engage with customers and internal teams.
• Proactive, solutions-focused, and committed to delivering exceptional customer satisfaction.
• Ability to manage multiple responsibilities and prioritize tasks in a fast-paced, event-driven environment.
• High school diploma or equivalent required. Additional certifications in customer service, marketing, or event management are a plus.
• Positive, collaborative, and eager to contribute to team success and growth.

What We Offer:

• Competitive compensation with performance-based bonuses and incentives to reward your contributions.
• Access to professional development programs and clear pathways for career advancement.
• A fast-paced, event-driven workplace where every day offers new challenges and exciting opportunities.
• Work in a diverse, innovative team that values creativity, teamwork, and your unique contributions.