Field Service Technician - Maplewood

Company: HaF Equipment

About HaF Equipment:

HaF Equipment is a distinguished USA-based company that designs and manufactures material handling equipment and systems, with a strong focus on partner success and excellence across various verticals and applications. From serving the diverse needs of the food industry to pharmaceuticals, plastics, and more, we are committed to delivering innovative solutions that empower our clients to thrive in their respective industries.

Position: Field Service Technician

Job Responsibilities:

As a Field Service Technician at HaF Equipment, you will play a crucial role in the Operations Department, supporting the Construction Management Group. You will perform customer-facing onsite activities related to installation supervision, equipment troubleshooting, conflict resolution, system performance audits, commissioning, resource management, and training customers on how to operate their equipment.

Key Responsibilities:

• Professional Conduct: Act professionally under stressful circumstances and maintain a positive relationship with customers' onsite representatives.
• Equipment Stewardship: Provide training to customers and their personnel on the proper and safe operation of our equipment.
• Installation Supervision: Supervise equipment installation at customer sites and train customers on proper operation and maintenance.
• Problem Resolution: Work with customer service engineers and project engineers to understand customer complaints and equipment issues before arriving on-site.
• Troubleshooting and Maintenance: Travel to job sites to troubleshoot issues, diagnose problems, and provide guidance on fixing or replacing equipment.
• Scheduled Maintenance: Conduct regularly scheduled, ongoing equipment maintenance visits.
• Vehicle Operation: Operate a vehicle safely for job site visits.
• Relationship Building: Build relationships and trust with customers and clients.
• Installation Management: Manage contracted installation teams to ensure scope, schedule, and budget constraints are met.
• Adherence to Procedures: Follow company procedures and safety policies.
• Company Goals: Align with and adhere to the company’s business goals and core values.
• Travel: 50% - 60%

Skills and Qualifications:

• Ability to understand installation techniques for our equipment, diagnose problems, and provide timely solutions.
• Strong time-management skills and the ability to adhere to a tight schedule.
• Excellent problem-solving skills with a knack for troubleshooting technical issues.
• Ability to collaborate with others and work well in a team.
• Enthusiasm for providing excellent customer service.
• Willingness to continually learn system operation and installation techniques.
• Excellent communication skills, both verbal and written.

Preferred Qualifications:

• Valid driver’s license.
• Customer service background.
• Experience performing on-site maintenance, installation, and fabrication work.
• Availability to work irregular shifts, including evenings, weekends, and holidays.

Join our dynamic team at HaF Equipment and contribute to our continued success in providing cutting-edge engineering solutions to our valued customers.

HaF Equipment is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.