Manager, ServiceNow
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Read more: careers.bms.com/working-with-us .
Position Summary
At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology." We are committed to being at the forefront of transforming the way medicine is ma de and de livered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster de cision making, and enhanced patient care."
The Manager, ServiceNow is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs.The ServiceNow M anager will also b e responsible for m aintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.
I f you want an exciting and rewarding career that is meaningful, consi de r joining our diverse team!
Key Responsibilities:
- De sign, de v e lo p , test, and maintain ServiceNow Integrations following industry best practices.
- Implement and communicate best practice principles for Integration implementations ensuring they are well documented and followed by de v e lo p e r s, administrators, and 3rd party vendors.
- Work closely with cross-functional teams to de liver Integration solutions.
- Lead the troubleshooting and resolution of issues/incide nts with Integrations.
- Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
- Possess a de ep un de rstanding of ServiceNow reporting and analytics modules.
- Utilize advanced features such as Performance Analytics, Report De signer, and Dashboard Buil de r.
- Troubleshoot and resolve technical issues related to reporting and analytics.
- Help end users de sign and build dashboards and reports that provi de meaningful insights.
- Provide training and support to end users on how to use ServiceNow reporting and analytics tools.
- Work with business stakeholde rs to un de rstand their needs and de v e lo p solutions that meet those needs .
- Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow.
- Ensure SLAs are aligned with business objectives and customer expectations.
- Monitor and report on SLA performance, i de ntifying areas for improvement and taking corrective actions as nee de d.
- Manage ServiceNow Event Management configuration and administration.
- Troubleshoot and resolve ServiceNow issues.
- Working with a user experience mindset to de v e lo p and de ploy solutions for customers.
- Dev e lo p , test & de ploy ServiceNow solutions in accordance with the Agile methodology
- Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions Qualifications & Experience:
- D e gree in Computer Science, Information Systems, related field, or equivalent work experience
- 2-3+ years of experience in ServiceNow de v e lo p ment and implementation
- ServiceNow Certified Application De v e lo p e r (CAD) or Certified Implementation Specialist (CIS) certification is a plus
- Experience with some of the following ServiceNow modules:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Service Portal
- Experience with the de v e lo p ment and maintenance of ServiceNow Integrations using various protocols such as REST, SOAP, LDAP, JDBC.
- Experience with ServiceNow Event Management configuration and administration.
- Experience with Agile de v e lo p ment methodologies
- Excellent problem-solving and analytical skills
- Strong communication and teamwork skills
- Experience with ServiceNow integrations
- Experience with ServiceNow reporting and analytics
- Experience with ServiceNow scripting languages If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
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