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JOB SUMMARY

Additionally, this role will provide OE-related consultation to HR partners across Charter.

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provide support for medium- to large-scale programs, processes and projects, such as talent planning, succession planning, and other programs, processes and projects supported by the OE team.
• Develop and manage detailed project schedules and plans, including coordination of work with partner teams, ensuring projects remain on track.
• Create training resources (e.g., reference guides, job aids) and supporting project materials including agendas, meeting minutes, meeting slides, and communications.
• Regularly provide project updates to various stakeholders about progress, adjustments, and/or opportunities for improvement.
• Troubleshoot technology-related issues and escalate appropriately.
• Partner with technology and other teams to test and implement solutions.
• Independently identify process improvements based on client feedback and propose solutions for approval.
• Consolidate large amounts of data, review for accuracy and anomalies, analyze trends, and depict findings in an engaging manner for easy consumption.
• Research varied, relevant topics to support OE programs and processes, and make recommendations upon request.
• Monitor function mailboxes and manage responses.
• May independently lead portions of projects or programs.
• May lead meetings (virtual and in-person) with team members or partners (e.g., HR Technology)
• Provide OE consulting to HR partners across Charter.
• Partner with HR and business leaders to implement OE strategies and programs.
• Assist HRBP clients in the planning and management of OE-related programs, processes and projects; provide training/education on OE processes or programs.
• Participate in internal project teams within the OE/Leadership Development group to represent business point of view and inform processes and tools.
• Research varied topics based on client needs and make recommendations upon request.
• Create presentations and facilitate meetings with stakeholders at various management levels.
• Review employee survey data and form insights for consultative conversations with HR partners.
• Connect HR partners with external coaching and leadership assessment providers as well as internal leadership development resources.
• Perform other duties as requested.

• Demonstrated interpersonal skills for an effective working relationship with various levels of employees
• Demonstrated communications skills (verbal and written) necessary to foster productive relationships across the company
• Effective critical thinking and analytical skills
• Effective attention to detail
• Effective time management skills: ability to prioritize and manage multiple projects and tasks with different leaders
• Effective verbal and written communication skills
• Ability to effectively communicate complex ideas in a simple, straightforward manner across all employee levels
• Ability to work independently and collaboratively in a fast-paced, demanding and ever-changing work environment
• Proficiency in Power Point, Excel, and Word. Specific experience needed in data analysis and visualization using Excel and Power Point
• Flexibility and willingness to work in a rapidly changing HR environment

Bachelor’s degree or equivalent experience is required or equivalent combination of education and experience

• HR or Consulting experience - 3-5
• Experience in delivering presentations and facilitating discussions with groups and/or senior-level leaders - 3-5
• Experience in understanding client needs and recommending solutions - 3-5

• HR or consulting experience (OE or LD preferred)
• Knowledge of HR data management and reporting, especially Human Capital Management systems preferred (e.g., Oracle, Cornerstone-On-Demand, Visier)
• Familiarity with project management software tools (Asana preferred), methodologies, and best practices
• Experience in end-to-end HR project management

Preferred Related Work Experience and Number of Years

Minimal travel (less than 10%)

Mental Requirements

HOD310-HR 2024-40780 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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