T-Mobile - Retail Sales Manager - White Lake, MI

Together, we won't stop!

Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities:

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.
• Actively upholds all United Wireless and T-Mobile policies and procedures.

Requirements:

• At least 18 years of age
• Legally authorized to work in the United States
• Must have reliable transportation
• Must have open availability / no schedule restrictions
• Availability to work a flexible schedule that includes weekends, evenings, and holidays
• Ability to work the needs of the business, which may include 44 hours or more per week

Education:

• High School Diploma / GED

Work Experience:

• 1-3 years Management experience in retail sales
• 1-3 years Sales & sales management experience

Knowledge, Skills, and Abilities:

• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service

The following are offered to our full-time employees:

• Health / Dental / Vision / Life Insurance
• Long Term and Short Term Disability
• Paid Time Off

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must have ability to see well enough to read handwritten and typewritten material.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process.

We are a corporation with a family feel.