Customer Service Representative (CSR)

Overview:

The Customer Service Representative will be responsible for supporting the Customer Service and Scheduling functions for the plant(s).

Responsibilities:

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Divisional Material Manager and Sales Account Managers on resolution of customer complaints.
• Manage Customer Purchase Orders and EDI transactions
• Direct requests and unresolved issues to the designated resource – Divisional Material Manager, Master Scheduler, Operations, and Sales
• Customer Portal Management
• Communicate and coordinate with MEC’s internal departments; scheduling, shipping, inside sales and AR.
• Effectively negotiate customer dates on “drop in” based off of SOP
• Develop Ship plan via Customer Portal and or Pick List Plan with Shipping
• Support ECN and EOL reviews and disposition
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• MEC product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned

Qualifications:

Qualifications and Competencies:

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Proficient with MS Office: Word and Excel
• Ability to comprehend Enterprise Resource Planning system
• Track customer pick orders for shipping
• High attention to details and accuracy
• MEC product knowledge; Knowledge of administrative procedures