Patient Service Representative - Robert Half

Your core responsibilities will include processing patient registrations, maintaining up-to-date patient records, and managing patient inquiries. Additionally, you will monitor patient accounts and take appropriate actions when necessary.

• Accurate and efficient processing of patient hospital check-ins
• Maintaining meticulous records of patient credit
• Handling patient inquiries with empathy and understanding, addressing their concerns and questions
• Collaborating with physicians and nurses to ensure smooth registration processes
• Utilizing multiple software programs to input patient details accurately and promptly
• Assisting patients in completing their registration, understanding their health plans and coverage
• Navigating through fast-paced work environments, often on feet, and adapting to unexpected situations
• Building rapport with patients in real time, asking follow-up questions to ease their anxiety
• Utilizing the Epic System and Epic Software for various tasks such as answering inbound calls, authorizations, benefit functions, and billing functions
• Working as part of a supportive team, contributing towards achieving collective career goals. • Proficiency in answering inbound calls, ensuring effective communication with patients, and addressing their concerns promptly.
• Experience with authorizations, including insurance and medical service authorizations.
• Knowledge of benefit functions, including understanding and explaining patient benefits.
• Familiarity with billing functions, capable of handling billing inquiries and issues efficiently.
• Ability to work with charts and graphs for data presentation and analysis.
• Proficiency with the Epic System for managing electronic health records.
• Experience with Epic Software, demonstrating a high level of competence in using this healthcare software.