Help Desk Analyst I - New York

We are offering a long term contract employment opportunity for a Help Desk Analyst I in New York, New York, United States, within the IT industry. As a Help Desk Analyst I, your primary role will involve solving technical issues, assisting users, and ensuring the smooth operation of our workstations.

Responsibilities:

• Provide technical assistance and support to users, resolving issues and ensuring their satisfaction.
• Troubleshoot and solve problems related to Microsoft Windows and other operating systems.
• Collaborate with team members to maintain and improve workstation performance.
• Monitor and manage help desk inquiries, providing prompt responses.
• Regularly update customer records and ensure their accuracy.
• Utilize your knowledge of PC Desktops - Workstations to improve user experience.
• Take appropriate action to maintain the security and functionality of customer accounts.
• Continuously monitor customer credit applications and process them as required.
• Ensure the accuracy and efficiency of customer credit records.
• Handle customer inquiries professionally and effectively. • Minimum of 2 years of experience in a similar role or relevant field
• Proficiency in Microsoft Windows including its various operating systems and software
• Strong knowledge and hands-on experience with PC Desktop - Workstation
• Excellent problem-solving skills with the ability to troubleshoot technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Strong customer service skills with the ability to handle queries promptly and effectively
• Familiarity with remote troubleshooting techniques and tools
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to work in a team and communicate effectively
• Proactive learner with the ability to quickly adapt to new technologies and systems.