Front Desk Receptionist- 5:00 am to 2:00 pm

Maintains a neat and attractive reception area. The successful incumbent will not only perform these duties efficiently, but will represent the company in a highly professional, exceptionally friendly manner. Additionally, this position will assist in implementation and maintenance of certain programs within the company such as recognition programs.

• Answer all incoming telephone calls by the 3rd ring in a friendly and professional manner and direct them to the appropriate person for assistance.
• Maintain the Receptionist Handbook that includes all Reception standard operating procedures (SOPs). Periodically reviews and updates as needed.
• Receives all guests to the company, ensuring that they feel welcome and are received by team members in a timely manner.
• Receives and distributes incoming mail.
• Receives and distributes packages, flower arrangements, and deliveries to team members.
• Assist FFF and Nufactor Department Managers with typing of letters, documents, and reports, faxing, alphabetizing documents, making labels and other similar duties and projects as needed.
• Responsible for the Employee Length of Service Recognition Program. Creates certificates before the anniversary with appropriate link for gifts emails them to the team member. Consistently follow up with team members to ensure they place their order and receive it. Process invoices in a timely manner against what was ordered and submit to Accounts Payable for processing.
• Responsible for the High 5 Program and gift cards. Must issue and track.
• Provides back up to the Office Services Coordinator position and helps to sort and distribute mail, processes outgoing mail and process Fed Ex packages as needed.
• Creates monthly calendars and for distribution to all team members. Uploads to In FFFocus.
• Creates and updates the Company phone list monthly and post on In FFFocus monthly.
• May participate on the Wellness Committee and may be asked to work on Company Events.
• Assist in decorating the Lobby for Holidays.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

• High School diploma or equivalent required.
• Bachelor’s degree in related field preferred.

• Takes initiative and thinks “out of the box” when assigned projects or program implementations.

• Phone console with multiple lines and paging system.

• Minimum two (2) years receptionist/ Administrative Assistant experience in a professional environment
• Previous experience with main line telephone responsibilities; including handling high volume of calls as 700+ per day. During flu season calls will peak to 1200 calls per day.
• Prior experience in a fast- paced work environment; capable of managing multiple tasks/projects at one time, with a positive calm approach.
• Must be able to represent the company in a professional manner at all times.

• Demonstrated initiative in past positions.
• Able to take a creative approach to assignments when applicable.

• Must have excellent verbal and written communication skills.
• Ability to handle a variety of situations and needs from callers in a calm, friendly, efficient manner is required.
• Ability to maintain confidentiality in some situations and sensitivity to the needs of the caller is required.
• Ability to handle multiple tasks and projects while producing quality work in a timely manner.
• Ability to receive work directives from more than one person; able to prioritize those directives and meet the needs of all customers.
• Typing skills of 45 wpm or better.
• Intermediate Microsoft Word, Excel and Power Point skills.

• Must have a detail orientation and the proven ability to prioritize work.
• Must have strong organizational skills.
• Must have the ability to work with limited supervision and as part of a team.
• Sound decision-making abilities.
• Bi-lingual Spanish a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Receptionist: 2 years (Required)

Ability to Relocate:

• Temecula, CA: Relocate before starting work (Required)

Work Location: In person