Residential Operations Manager (Providence at Old Meridian)

Overview:

Along with the Property Manager, the Residential Operations Manager is responsible for the curb appeal and presentation of assigned assets.

Qualifications:

• High School Diploma or equivalent
• Valid Driver’s License
• Associate or bachelor’s degree a plus.

• Minimum three years of progressively responsible sales, account receivables, collections, and/or customer service experience or management experience.
• Experience in budget planning and expenses monitoring.
• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations
• Proficiency in Microsoft Office including Outlook, Word, Excel, Power Point, and Teams or virtual meeting software.
• Proficiency in Yardi Software, Adobe Acrobat, and LRO Revenue Management Software is preferred.
• Experience in property management a plus.

Responsibilities:

• Monitors any delinquency software or artificial intelligence (AI) to make sure it is properly functioning.
• Follow-up with current residents on delinquency issues when recommended by delinquency software or AI.
• Completes deposit accounting as residents vacate the property.
• Completes or assists with month end as a substitute for the property manager if out.
• Aides in posting physical delinquency letters for past due residents.
• Ensures all financial reporting, records, and paperwork is performed correctly and in a timely manner.
• File evictions as needed and appear in court as directed by supervisor.
• Write-off balances as needed and submit past residents to collections as needed.
• Reports any property loss or liability related incidents in a timely manner.
• Aides in preparation and administration of the community operating budget, including control of monthly expenses.
• Performs all functions related to resident inquiries as needed, including telephone and in-person inquiries, and maintaining records of the inquiries in CRM software.
• Processes confidential or other paperwork in a timely manner.
• Reports any work-related injuries to risk management department following company policy and procedures.
• Assist in completing move-in, move-out inspections, and make ready process as directed by supervisor.
• Manages entire property and all team in the temporary absence of the Property Manager.
• Walks property as required to ensure curb appeal, models, vacant units, building standards are met.
• Assists with executing resident experience plan including reviewing online reviews and participating in resident events.
• Communicate maintenance issues to on-site maintenance team or centralized maintenance office.
• Complies with all local, state, and federal regulations as well as all company policies and procedures.
• Responsible for all other duties as assigned by supervisor.

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