Case Manager

The role requires conducting outreach visits, initial and ongoing needs assessments, and providing a wide range of case management services.

Responsibilities:

• Manage a substantial caseload of formerly homeless individuals, many of whom have mental health disabilities, substance abuse issues, and/or medical issues.
• Conduct immediate outreach visits upon entry to the hotel, in the months following entry, and whenever else needed.
• Conduct initial and ongoing needs assessments and follow-up visits, and provide a comprehensive range of case management services to clients.
• Assist clients in retaining housing through building rapport, frequent engagement, and effective intervention strategies.
• Aid clients in establishing and maintaining appropriate benefits and making monthly or bi-monthly rent payments.
• Assist clients with unit habitability issues and regularly accompany hotel managers on monthly pest control and unit inspection visits.
• Refer employable clients to appropriate job placement programs as needed.
• Maintain a supportive tenant community by hosting regular community events, tenant groups, and social activities.
• Refer clients to appropriate services based on their needs and support them in successful follow-through in connecting to those services.
• Maintain current and thorough documentation and database records of client contact and services provided. Maintain all client case management files, including file creation, ongoing maintenance of files, and archival of files.
• Respond to client-related crises, including providing de-escalation intervention and support to highly agitated clients.
• Collaborate with various departments and outside providers to support and advocate for clients.
• Respond to all phone messages, client requests, staff requests, and emails as appropriate and in a timely manner.
• Maintain confidentiality of client records and concerns.
• Attend all meetings as scheduled and participate in meetings as requested. • Previous experience in a Case Manager role or similar position
• Proven skills in Administrative Assistance
• Proficiency in Data Entry tasks
• Familiarity with Filing systems and procedures
• Excellent communication and interpersonal skills
• Strong decision-making abilities
• Ability to manage multiple projects simultaneously
• Proficiency in using computer software and online systems
• Ability to work effectively both independently and as part of a team
• Demonstrated ability to maintain confidentiality and handle sensitive information
• Excellent problem-solving skills
• Attention to detail and high level of accuracy
• Good time management skills and the ability to prioritize work
• Bachelor’s degree in social work, psychology, or a related field, or equivalent experience
• Knowledge of case management ethics, and client rights.