[ref. a0193222] Assistant Property Manager
Overview:
The Assistant Property Manager works at the Simon C. Fireman Community & Leyland Community as part of Hebrew SeniorLife’s Property Management team. The Assistant Property Manager is responsible for implementing the Simon C. Fireman Community & Leyland Community Tenant Selection Plan by managing the waiting list, handling rental inquiries, leasing apartments, completing tenant initial certifications and annual recertifications according to HUD and all other federal, state and local guidelines including fair housing regulations.
The Assistant Property Manager is responsible for enforcing lease terms and House Rules by preparing written correspondence to residents, meeting with residents and coordinating with staff from other departments including Facilities, Dining and Resident Services.In addition, the Assistant Property Manager works as a key member of the Simon C. Fireman Community & Leyland Community team coordinating rental activities with the Facilities Department and working closely with other staff from all departments to support the residents of the Simon C.
Fireman Community & Leyland Community.
The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues of the Simon C. Fireman Community & Leyland Community. This role requires a person who is patient, kind and understanding.This person must be able to handle interruptions, stressful situations and difficult customer interaction in a skillful manner. This role requires an independent “self starter” with the ability to prioritize work, perform multiple tasks, anticipate needs, and demonstrate initiative.
This position is a key part of Hebrew SeniorLife’s mission to honor and respect our elders and to help them remain independent and active.
Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day.And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that’s uniquely possible. Because here we’re supported to always keep growing.
And as we do, so does our collective impact.
Our benefits include:
- Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
- A 403b retirement plan open to all employees, including per diems
- Generous paid time off
- On-site health and wellness programming
- Tuition reimbursement and scholarships
- An employee recognition program
Responsibilities:
- Markets and leases apartments at the Simon C. Fireman Community & Leyland Community while meeting occupancy goals, complying with the Simon C. Fireman Community & Leyland Community Tenant Selection Plan and all other HUD, EOHLC and MassHousing requirements including Fair Housing regulations
- Responds to telephone inquiries and explains housing program requirements, waiting list, regulations, and mandatory meals program to applicants and maintains regular and timely contact with applicants as required
- Interviews applicants and conducts building tours/apartment showings
- Maintains the waiting list and ensures compliance with all HUD policies related to wait list management and tenant selection regulations
- Processes all eligible applicants from application to admission under the Section 8 Program by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program
- Assists residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.
- Coordinates move outs/move ins and renovation of apartments with the Facilities Department to turn units over quickly; complete move out and move in inspection forms with residents and coordinate response with Facilities Department
- Prepares HUD form for Special Claims for vacancies on a quarterly basis for submission to MassHousing
- Prepares annual resident income and expense recertifications and interim recertifications as required at the Simon C. Fireman Community & Leyland Community and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites as needed
- Maintains and updates tenant files and archived tenant files
- Establishes, maintains and updates records to ensure compliance with HUD, EOHLC, MassHousing and all other federal, state and local regulations.
- Prepares monthly vacancy reports, waiting list reports, and attends meetings with Property Management team, Simon C. Fireman Community & Leyland Community staff and Hebrew SeniorLife staff as required
- Maintains knowledge of regulations pertaining to the HUD Section 8 Rental Program through various sources including LeadingAge, Federal Register, HUD Handbooks, notices, emails, MassHousing emails and publications. Attends housing meetings, workshops, and training sessions.
Required Qualifications:
- College degree and/or 3 years’ experience in property management
- Excellent written and verbal communication skills.
- Proven skill using computers with emphasis on Microsoft Word, Excel, and Powerpoint. Experience with Yardi software or similar HUD Affordable Housing software is preferred.
- Effective telephone skills, ability to deal tactfully with a variety of people under constantly changing circumstances using tact and diplomacy, ability to prioritize tasks and work under minimal direction, ability to understand and follow complex verbal and/or written instructions, and familiarity with filing systems.
- Exceptional organization, customer service, teamwork, communication and interpersonal skills required.
- Ability to manage multiple task simultaneously, handle difficult situations, and demonstrate flexibility required.
Preferred Qualifications:
- Certified Professional of Occupancy Certificate or equivalent preferred
- Prior experience with HUD Section 8 Affordable Housing Program, Low Income Housing Tax Credit (LIHTC), knowledge of HUD, MassHousing and DHCD regulations and policies preferred
- Notary Public (desirable)