[ref. w71768822] Customer Experience Specialist - Robert Half

This role offers a contract to hire employment opportunity.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or fax, providing accurate information about our products, pricing, availability, and order tracking.
• Develop and maintain relationships with key accounts, ensuring clear and concise communication, and meeting delivery timelines.
• Proactively communicate any delivery issues to customers, sales agencies, and other team members.
• Assist customers in navigating our website and using our resources.
• Identify opportunities to cross-sell or up-sell products based on customer needs.
• Enter and process orders received via various channels.
• Track order activity and alert appropriate team members of any potential delivery problems.
• Expedite delivery of selected orders as needed.
• Maintain updated knowledge of all company products, brands, and processes.
• Support committed accounts and sister-companies to ensure exceptional service and resolve any issues.
• Follow established procedures to complete work and achieve performance objectives.
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace.
• Demonstrate our core values of Humble, Hungry, Smart, and Continuous Improvement.
• Use skills in Purchase Orders and Customer Service to ensure efficient and effective customer experience. • Proven experience in a customer service role
• Familiarity with processing purchase orders
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize work
• Strong problem-solving skills and ability to think on feet
• Proficiency in using customer service software and CRM systems
• Ability to work well in a team environment
• Strong understanding of customer service techniques
• High level of patience when dealing with customer complaints
• Willingness to learn about and adapt to new technologies
• Ability to work flexible hours to accommodate customers in different time zones
• Strong written and verbal communication skills
• High school diploma or equivalent; a degree in a relevant field is a plus
• Demonstrated ability to handle confidential information
• Excellent organizational skills and attention to detail
• Ability to work under pressure in a fast-paced environment
• Proficiency in Microsoft Office Suite, particularly Excel and Word.