Desktop Support Analyst
Robert Half San Jose
Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Education industry. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment.
This Desktop Support Analyst role is short-term contract / temporary in nature and is based in the Washington, District of Columbia, area.
Responsibilities- Meet regularly and effectively with ticket submitters
- Administer computer desktop support in accordance with established policies and procedures
- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Support, examine, and repair computer systems, hardware, printers, and computer peripherals
- hardware repairs with the appropriate vendors
- Create records of daily data communication transactions, issues and remedial actions taken or installation activities
- Resolve computer problems, and give guidance on appropriate action/solutions - 2+ years of desktop support or other related experience
- Adeptness in Microsoft Office 365
- Command of Mac OS
- Experience with customer service
- Comprehensive knowledge of Chromebook
- Desktop Hardware experience
- Deep understanding of Computer Hardware
- Experience writing procedure manuals, user instructions, business correspondence, and general report writing
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