Customer Service Representative

WHY THIS ROLE EXISTS

This role in Galway will be a part of our Customer Service Team, supporting two business entities, SVS and Irish Power and Process, to deliver exceptional customer service.

In this fast paced environment, you will provide cover for customer service in SVS and IPP during periods of staff leave to guarantee continuity in customer care. You will also be involved in the retention of existing customers, developing new business through professional and efficient service, and identifying opportunities for better service delivery and quality management improvements.

If you thrive in a customer-focused environment, and have the ability to build and maintain relationships, whilst working in a fast-growing and well established environment, then get in touch with us!

• First point of contact for email and phone enquiries – Salesforce Case Queue Management
• Sales Order Processing and Dispatching (incl. Kanban customers)
• Generating and issuance of Customer Quotations – both quote requests issued directly from to our Sales inbox plus quotation cover for Sales Representatives
• Liaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectations
• Compile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications (Cert of Conformance/Cert of Analysis)
• Record and maintain customer product specifications on Microsoft Business Central
• Manage and maintain relationships with all key parties including customers, suppliers and other departments
• Handle customer complaints and escalating these when appropriate
• Other ad hoc duties, projects and assignments as needed

• 3-4 Years’ sales support or administrative experience
• High attention to detail and accuracy are pivotal requirements
• Excellent customer relationship skills – a people person who finds pleasure in supporting customers and is enthusiastic in their approach to solving problems
• Ability to multi-task, manage priorities and a busy workload
• Technically competent with an ability to understand customer needs
• Excellent numeric and data entry skills with focused attention to detail
• Team worker with strong interpersonal skills and ability to communicate effectively at all levels both within, and outside the company
• Flexible and adaptable and work effectively with a variety of situations and individuals
• Professional and dependable with discretion, enthusiasm and a positive attitude
• Excellent computer skills including proficiency in use of Microsoft Office
• Previous experience with Salesforce / Sage / Microsoft Business Central a key advantage

• Competitive Salary
• Pension Contributions
• Income Protection
• Death in Service
• Strong Work Life Balance
• Opportunities for progression within the Group.

The hours of work for this role are 8am-5pm Monday-Thursday and 8.30am - 2pm on Fridays.