Senior Telecommunications Engineer
Overview:
JOB TITLE: Senior Telecommunications EngineerGOVERNMENT AGENCY: DHS ICE - OSDSS
POSITION INFORMATION: Full time
LOCATION: Virtual/Remote – Candidate ideally will live in the DC/VA/MD area to support North Capitol Region
POSITION TIMING: ASAP; hiring immediately
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, Inc. (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission.ITC is located in Fairfax, VA andoffers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
JOB OVERVIEW
Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration. Provides in-depth engineering analysis of telecommunications alternatives (VoIP, Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures.Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management. Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.
The hired candidate will helps maintain 600 sites with the telecom team remotely and some local support in the north capitol DC region (PCN building 500 12th Street SW). Supports add/move/changes for users, system and network troubleshooting, system and office migrations.Manages projects and ticket queue. Coordinates with 3^rd party vendor for additional support/new installations. Provides additional support to VTC and Network engineering teams on system requirements. Reports to a senior telecom engineer who will provide some training, tasking, and guidance.
Responsibilities:
- Provide support to User Community for ICE specific Telecommunications business needs and services.
- Ensure Avaya system requirements are met, including third-party software and/or hardware
- Application support for custom app groups within the ICE specific network.
- Collaborated with clients and sales staff to support projects and service requests
- Provide 24/7 Production Outage Recovery Support
- Create standard operating procedures (SOP) for training dynamic workforce
- Provided end-user training remotely and in person.
- Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
- Submit Weekly Status Reports
Qualifications:
REQUIRED:
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Has the ability to apply a comprehensive knowledge across key tasks and high impact assignments.Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.
- Requires 5+ years of Experience
- Avaya CORE programming/set up or consolidation, strongly preferred
- Must be a U.S. Citizen and able pass background investigation to obtain a security clearance
- Must possess business professional demeanor for direct interaction with vendors, End Users, and Managers and Federal Government Employees
- Must be accountable for attendance, responsiveness, and be readily accessible
- Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications
- Must have experience providing remote technical support to vendors and End Users for complex network & switching systems.
- Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security.
- Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization.
- Must oversee new and existing telecom equipment's, hardware and software upgrades.
- Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country
- Must be able to work independently and remotely from home as well as Washington DC, Maryland, and Virginia locations
- Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN.
- Must provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
- Must provide analysis, design/ engineering of solutions, implementation, documentation, and transition services
- Must provide application development support for telecommunications applications by analyzing functional business requirements and design specifications for functional activities.
- Must ensure desired system requirements are met, including third-party software and/or hardware
- Must possess experience with standard business computer utilization for authentication, messaging, documentation, search and artifact editing
- Must provide technical expertise in regards to engineering design, administration, and training support
- Must possess excellent written and verbal communication skills
- Must be able to independently learn by spending personal time studying tools, technologies, concepts, technical terminology, etc. to expand working knowledge
DESIRED:
Any of the following Certifications would be an advantage: Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal, Inc. is an equal opportunity/affirmative action employer and will not discriminate against any applicationfor employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.