Cashier-Host

Overview:

The Cashier/Host is responsible for providing pleasant, prompt and efficient guest service while seating guests in restaurants, taking and preparing orders, and processing payment transactions.

Responsibilities:

• Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
• Greets guests upon arrival and provides them with a prompt and courteous escort to a dining table, presents menus and may take beverage orders.
• Maintains seating chart with servers’ station assignments and ensures that guests are seated in the appropriate areas and advises guests of waiting time and maintains a waiting list when needed.
• Will learn the menu and how the food is prepared in order to service guests and can communicate information about venues, menus and pricing.
• Answer questions pertaining to the ingredients in food items being sold.
• Handles small to large sums of currency, coupons, comps, credit cards and other forms of payment, adhering to established cash handling policies and procedures.
• Accurately enters food and beverage orders into point of sale system.
• Will learn and/or use suggestive selling techniques.
• Communicates with guest in a respectful and friendly fashion to answer inquiries and concerns, referring them to the appropriate personnel when necessary.
• Maintains a professional attitude and appearance at all times.
• Stock Merchandise cases and supplies including proper rotation of food items.
• Follow proper food handling and health and safety regulations.
• Take, prepare and fill Guest food orders including sandwich preparation and heating “to go” items.
• Take, prepare and fill Guest beverage orders including preparation of coffee drinks such as Mochas, Lattes, espressos etc.
• Minor food preparation which may include cutting produce and slicing meat.
• Maintain cleanliness of guest dining areas, menus, point of sales signage, cashier and host stands and food preparation and merchandising equipment.
• Performs pre-bussing of tables on a continual basis including keeping tables free of dirty dishes and excess clutter.

Qualifications:

• No experience is required, though previous experience in a guest service and/or cash handling related position would be preferred.

• Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.