[ref. o8613224] IT Support Technician - TalentZok
IT Support Technician
- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?!
In this role, you're responsible for the duties listed below.
Immediate opening for an IT Support Technician in Cypress, CA who possesses:
-1+ years of IT support experience-Experience with setting up PC's, laptops, phones, printers, and overall computers (onsite and remote)-JD Edwards experience Email resumes to sgriner@talentzok.com or call 424.488.7104.
FULL DESCRIPTION: The selected candidate will be responsible for:
-Learn and follow all BTS Systems support established processes and procedures precisely.-Report any risk or issues to the Supervisor.-Complete assigned tasks promptly and meet commitments.-Document all work performed in relative detail in the BTS work order database.-Develop and maintain technical skills and abilities that fit responsibilities.-Equally share support tasks with other technicians, endeavoring to complete work in quantity and quality.-Always maintain a professional and cooperative working relationship with other team members.-Be willing and able to work outside of normal work hours as required.-Support employees in the use of client systems and network applications.-Build/Configure/Deploy client systems (laptops and PCs)
-Repair of employee computers and devices.-Support of client operating system and local applications.-Assist / Train employees on the use of online Business applications.-Perform equipment relocation and setup for inner office moves-Create and terminate accounts as needed in various Business applications.-Ship new and repaired client systems to remote employees-Perform remote tech support for the remote user community as required.-Document processes for team members or user community as required.-Document all work performed, and as directed in the BTS work order database-Manual and Administrative work that can be assigned at any time-Prepare purchasing documents and execute purchases.-Pack and unpack hardware/software for shipping and receiving-Ship/Receive new/repaired client systems to/from vendors/customers-Count and record hardware and software media/licenses in inventory.-Maintain inventory and stock levels set by management-Track/document the movement of hardware and software as assigned.-Physically remove clutter, organize, relocate, and clean BTS workspace and equipment as required.-Relocate, Assemble, Disassemble, or Mount equipment as required-Perform backups and handle backup media as assigned.
The selected candidate will also possess:- AA or Technical School in
- Computer Networking, Systems A++-Good technical skills in learning the use of business applications of all kinds.-Basic level understanding of computer hardware.-Basic understanding of Ethernet TCP/IP networking.-Good customer service skills.-Good task management skills, able to work efficiently and produce a lot of work.-Fair technical knowledge of current Microsoft Windows client operating systems.-Willingness and ability to follow documented processes and procedures in detail.-Keep a neat and professional work environment.
For immediate and confidential consideration, please email your resume to sgriner@talentzok.com or call 424.488.7104. More information can be found at www.talentzok.com