Front Desk Coordinator

We are seeking a Front Desk Coordinator to join our team located in Chevy Chase, Maryland. This role offers a contract to hire employment opportunity. As a Front Desk Coordinator, you will be responsible for managing front desk duties, including handling customer inquiries, maintaining customer records, and taking appropriate action.

Responsibilities:

• Answer and route incoming phone calls efficiently
• Greet and assist visitors, maintaining a professional demeanor at all times
• Sign in visitors accurately, ensuring all required information is collected
• Assist with the distribution of mail, ensuring all items reach their intended recipients
• Maintain accurate records of all front desk activities and visitor logs
• Use your customer service skills to provide high-quality service to all visitors and callers
• Monitor customer accounts and take appropriate action when necessary
• Process customer applications with accuracy and efficiency
• Maintain a clean and organized front desk area to provide a welcoming environment for all visitors. • Prior experience in a customer service role is highly desirable.
• Strong interpersonal and communication skills are required.
• Proficiency in using office equipment such as computers, fax machines, and telephones.
• Ability to multitask and manage time effectively.
• Excellent organizational skills and attention to detail.
• Ability to handle stressful situations and remain calm under pressure.
• Solid problem-solving abilities.
• Familiarity with office management procedures.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Must be punctual and reliable.
• Professional demeanor and appearance.
• Ability to speak and write in English clearly and accurately.
• Demonstrated ability to handle confidential information.
• Willingness to learn and adapt to new procedures or tasks.
• Ability to work independently and as part of a team.