Voice AI Automation Engineer
Wendy s is looking for a Senior Automation Engineer to automate Wendy s voice AI (Fresh AI) In this role, the Sr. Automation Engineer will be responsible to create automated test to validate Wendy s Fresh AI ensuring high-quality results that meet business goals Experience with text-to-speech (TTS)/speech synthesis technology/AI tools Create and identify different test scenarios and conditions that s needs to be automated Must have basic Point-of-sale knowledge (Preferably NCR Aloha) An Individual who has excellent written and oral communication skills capable of prioritizing and has the potential to multi-task work.
Ability to troubleshoot and analyze different types of issues and automation failures Meet timelines and minimize disruption to partner teams, proactively managing schedule and risks Ability to adapt to changing procedures, environments, and tools in the QA space.Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately Partner closely with the engineering teams to replicate and resolve issues Ability to work independently as well in a team, seeking guidance as needed Bachelor s degree in Computer Science or related discipline, or combination of education and experience Minimum of 8+ years of professional QA Automation Engineer experience Experience with text-to-speech (TTS)/speech synthesis technology/tools Hands on experience coding in Python, PHP, Java, C/C++ or equivalent language Experience with OCR (Optical Character recognition) libraries, tools like Tesseract, OCRopus etc.
Experience working different Voice AI tools like Murf AI, ElevenLab etc. Have a good understanding of ecommerce applications and architecture to assist in troubleshooting Technical aptitude to understand system architecture and follow how the various components talk to one another Must have basic knowledge and experience working with the Aloha Software products or equivalent Point of Sale system Monitor application logs to determine system behavior.Address all technical issues; facilitate the resolution and follow up with Development and other cross-functional departments. Required Skills : Conversational AI,AI,Python,CAdditional Skills : ML Engineer,AI Developer,QA / Tester