Client Services Training Specialist

Overview:

Job Summary

This position will also or ganize both in-person and online training events to foster team collaboration and knowledge sharing.

Responsibilities:

• Design and implement comprehensive onboarding programs for new hires in the Client Services team
• Develop and deliver both in-person and online training events to highlight key processes and procedures
• Create engaging training materials including PowerPoint presentations, flashcards, surveys, and webinars
• Regularly review and update Standard Operating Procedures (SOPs) to reflect current best practices, ensure the team is familiar and adhere to them
• Maintain accurate and up-to-date training
• Work with the Transformation department to ensure updated training on new technologies and processes.
• Other duties/projects as assigned.

• Client Services
• Corporate Training
• Commercial Operations
• Finance
• Logistics and Planning
• HR
• IT

Qualifications:

Minimum Knowledge & Experience required for the position:

• Bachelor's degree in Training and Development, Human Resources, or a related field
• Minimum of 3 years of work experience in training coordinator role, preferably in the healthcare or diagnostics industry
• Proficiency in creating engaging training content using various multimedia tools
• Excellent communication and presentation skills
• Proficient in Microsoft Office Suite, particularly PowerPoint and Excel, knowledge of SAP preferred
• Familiarity with the context of In-Vitro Diagnostics/ Medical Devices regulations

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Demonstrated ability of interpersonal skills to building rapport with trainees and collaborating effectively with different departments
• Confident with public speaking
• Strong organizational abilities to schedule and prioritize multiple sessions and tasks
• Analytical skills to evaluate training outcomes and participant feedback
• Flexibility to adapting quickly to changes in regulatory requirements and company needs or technologies

Travel requirements: 5%-10%